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Attendee Knowledge Base

All topics and FAQs related to students.

  • Joining Your Live Class
  • 4 Things to Know for Your Learn It Live Class
  • Attending Sessions from Your Mobile Device
  • What does the added "Processing Fees and Taxes" go to?
  • Where can I find the recording to my class?
  • Privacy Matters at Learn It Live
  • Live Captioning - Real-Time & Recorded Classes at Learn It Live
  • Why can't I hear anything in the live classroom?
  • How do I delete my account and erase all of my information?
  • Where do I find the class presentation and other resources associated with my programs?
  • Will my course be recorded and how long will it be available to me?
  • How can I filter to see only live classes?
  • Enabling Third-Party Cookies and Issues Viewing a Recording
  • Class says "Payment Processing"
  • Where and how do I access my quizzes and certification for my class?
  • Leaving Feedback and/or a Review
  • How do I cancel or get a refund for a class I am registered in? (Refund Policy Details)
  • It says my class has a prize or award, what does that mean?
  • Webcam Issues: Your Webcam Video is Not Showing
  • Disconnecting or dropping from the session?
  • What internet speed do I need to attend a live class
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