Giveaways and Purchases

1. What happens if I win a giveaway?

If you win a giveaway in the Rewards Store, you will be notified via the email associated with your LearnItLive account. We will provide instructions on how to claim your prize. You may need to confirm your delivery details or complete other necessary steps depending on the nature of the prize. It's important to respond within the specified time frame to ensure you receive your reward promptly.

2. Where can I find an item I purchased?

Once you've redeemed your LiL-T tokens for an item, you can find it in the 'My Purchases' section of your account. If the item is digital, such as a course or a webinar access code, it will be available immediately. For physical items, you will receive details about shipping and estimated delivery times.

3. How often are new items or giveaways added to the Rewards Store?
The Rewards Store is regularly updated with new items and giveaways. We aim to keep the store fresh and exciting, so check back frequently to see what's new!

4. Can I return or exchange an item I redeemed from the Rewards Store?

Suggested Items redeemed from the Rewards Store are final and cannot be returned or exchanged. We encourage you to review your choices carefully before redeeming your tokens.

5. Is there a limit to how many items I can redeem or giveaways I can enter?

There's no set limit to the number of items you can redeem or giveaways you can enter, as long as you have enough LiL-T tokens. However, we encourage responsible redemption to ensure a fair opportunity for all participants.

7. How are the items in the Rewards Store sourced?

Suggested Items in our Rewards Store are carefully selected to enhance your learning experience. They are sourced from reputable suppliers and partners who share our commitment to quality and educational value.

8. What should I do if I have a problem with an item or giveaway from the Rewards Store?

Suggested If you encounter any issues with an item or giveaway, please contact our support team at [e-mail]. We're here to help resolve any problems as quickly as possible.

9. Can items from the Rewards Store be shipped to embargo countries like Iraq, Libya, Yemen, Myanmar (Burma), North Korea, Iran, Sudan, Zimbabwe, Cuba, Syria, Somalia, Central African Republic, and South Sudan?

Unfortunately, due to legal and regulatory constraints, we are unable to ship items to countries that are under embargo by the United States or international governing bodies. This includes Iraq, Libya, Yemen, Myanmar (Burma), North Korea, Iran, Sudan, Zimbabwe, Cuba, Syria, Somalia, Central African Republic, and South Sudan. We must adhere to these regulations strictly. For participants residing in these regions, we recommend exploring digital or virtual rewards that can be accessed online, which are not subject to these shipping restrictions.

10. Can I suggest items or experiences to be added to the Rewards Store?

Absolutely! We welcome suggestions from our users. If you have ideas for items or experiences that you'd like to see in the Rewards Store, please send them to [e-mail]. While we can't guarantee that all suggestions will be added, we value your input and will consider it for future updates.

11. How can I stay informed about new rewards and giveaways?

To stay informed about the latest rewards and giveaways, make sure you're subscribed to our newsletter and follow us on our social media channels. We regularly post updates and announcements about the Rewards Store on these platforms.

12. Are there any special events or promotions in the Rewards Store?

Yes, we occasionally run special events or promotions in the Rewards Store, such as increased token earnings, limited-time items, or unique giveaways. Keep an eye on our announcements and newsletters for information on these special events.

13. If I have a technical problem with a digital item from the Rewards Store, who should I contact?

If you encounter a technical issue with a digital item, please reach out to our support team at [e-mail]. Provide a detailed description of the problem, and our team will assist you in resolving it as quickly as possible.

14. Can LiL-T tokens be used in conjunction with other discounts or promotions?

This depends on the specific discount or promotion. In most cases, LiL-T tokens can be used alongside other offers, but please check the terms and conditions of each individual discount or promotion for clarity.

15. What is the process for ensuring the quality of items in the Rewards Store?

We have a dedicated team that carefully selects and reviews each item included in the Rewards Store. Our criteria focus on quality, educational value, and relevance to our users' interests and learning goals.

16. Is there a customer service hotline for inquiries about the Rewards Store?

While we don’t have a dedicated hotline for the Rewards Store, you can reach out to our customer service team via email at [e-mail] for any inquiries or assistance you need related to the store.

17. Can I redeem LiL-T tokens for cash?

LiL-T tokens are designed for use within the LearnItLive platform and cannot be redeemed for cash. They are intended to be exchanged for items in the Rewards Store, access to exclusive content, or participation in special events and giveaways.

18. Are there any limitations on the types of products available in the Rewards Store?

The Rewards Store offers a variety of products, including digital and physical items, that cater to the diverse needs and interests of our learners. While we strive to provide a wide range of choices, the availability of certain items may be subject to legal restrictions or supply limitations.

19. What measures are in place to ensure fairness in the giveaway drawings?

We use a random selection process for our giveaway drawings to ensure fairness and impartiality. This process is transparent and designed to give all participants an equal chance of winning.

20. How are digital rewards delivered to me?

Digital rewards, such as course access or digital content, are delivered directly to your LearnItLive account. You'll receive notifications and instructions on how to access these digital rewards once they are available.

21. Can I track the shipping of my physical item from the Rewards Store?

In many cases, yes, for physical items that require shipping, you will be provided with a tracking number or a way to monitor the delivery status. If you do not receive a shipping number, send an email to [e-mail]. This information is typically sent to your registered email address.

22. How can I provide feedback on the Rewards Store experience?

Your feedback is crucial for us to improve the Rewards Store experience. Please send any comments or suggestions to [e-mail]. We appreciate your input and continuously work to enhance our platform based on user feedback.

23. Where can I add my prize delivery info?
To add you prize delivery info, log into your account > Click on the profile picture on the upper right > My Account > Account Info > Prize Delivery Info