8. What if BBB is not loading (the screen opens and it looks like it is downloading, but never does).

This is potentially an issue with the BBB servers. Test in another browser and then if still having the same issue, do the following:

  • Edit the class
  • Add a new session for the same time
  • Delete the old session
  • Save the class
  • Inform all the participants by sending them a message to enter the new session that was created

**If any of the above problems persist, have them restart their computer. Make sure to have them test and exhaust all possibilities that might be causing the error.

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